Returns & Exchanges

Returning or exchanging items is available for the US, Singapore, and Hong Kong.

Please note that returns must be received within 30 days from the date of your purchase.


Also, please understand that any discounted or clearance items cannot be returned or exchanged, because they are final sale.


Unfortunately, XUYONI eGift Cards cannot be returned or exchanged.


Please be aware that your refund will be paid out after your item is fully returned. It may take 2 ~3 weeks to be processed.

Moreover, please note that your shipping costs will be deducted from your refund amount.


Your refund will be paid out to your original form of payment.


To prevent any confusion, please keep in mind that return items must be returned to the shipping center that initially delivered your item.


We kindly ask you to understand that [Cactus+Collagen One-Step Powder Wash pH. 5.5 ~ 6.5++] cannot be returned or exchanged.


All U.S. territories including Alaska and Hawaii, and the countries other than those mentioned above are not eligible for any returns or exchanges.


We’re sorry for any inconvenience. We are working on improving our service.


Please contact if you need any further information.


XUYONI reserves the right to modify its return, refund and exchange policy at any time, without notice.